Returns and Refund Policy
If your item was ordered within 14 days, you can receive a full refund. Otherwise, you will receive store credit. All orders are subject to a restocking fee.
To be eligible for a return, your item must be unused and in the same condition it was received in. All returns and exchanges must be new, unused, and contain all original packaging, accessories, and tags.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned 14 days after delivery
You will be responsible for paying for your own shipping costs for returning your item.
If you receive a refund, the original shipping costs are non-refundable. Customers are responsible for return shipping charges. For your protection, we suggest you return your merchandise via UPS or insured USPS Priority Mail.
If you are returning an order valued over $50, you should consider using a trackable shipping service AND purchasing shipping insurance, as we cannot guarantee we will receive your returned item from shipping providers.
All returns, either partial or in full, will have a $5 restocking fee deducted from the refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please give your refund 7-14 days to find its way back to your original payment method.
If you have not received your refund after 14 days, please email us at firstname.lastname@example.org.
LMTD. does not offer any price adjustments/cash returns on any prior purchases.